Business-aware conversations
Answers grounded in approved information about your services, hours, locations and policies. A configurable greeting and tone help the experience fit your business.
FRONT DESK AI · IN DEVELOPMENT
A better first conversation. A useful next action.
An AI employee for your front desk, being developed to answer business calls, understand enquiries and help complete everyday reception tasks — with your human team in control.
PLOVETEK LABSEngineering intelligence. Building what’s next.
THE PROBLEM WE’RE SOLVING
Customers call. Your team is already busy.
After-hours calls, repeated questions and manual bookings can leave enquiries waiting. Front Desk AI is designed to help the reception workflow continue when people need support.
Approved business knowledgeVoice-first experienceHuman escalation by design
PLANNED CAPABILITIES
Answer. Understand. Act.
The first product direction focuses on useful inbound-call workflows, grounded information and a reliable handoff when a person is needed.
Structured lead capture
Capture names, contact details and enquiry context, with an intended workflow for recording the outcome and notifying the right person.
Appointment workflows
Planned calendar availability checks, booking, rescheduling and cancellation, followed by confirmation through the configured channel.
Human handoff
Transfer where supported or prepare a callback when a request is sensitive, complex or outside the receptionist’s scope.
Business control center
A planned dashboard for business knowledge, receptionist settings, call history, transcripts, leads and appointment activity.
Clear fallback behavior
Handle missing information and unavailable integrations explicitly, with clarification or escalation rather than unsupported answers.
ILLUSTRATIVE EXPERIENCE
From an appointment enquiry to a clear outcome.
A planned customer journey. This describes the intended experience, rather than an available commercial service.
- 01
Answer & clarify
Greet the caller, identify the service and understand the appointment request.
- 02
Check & offer
Look up calendar availability and offer times that follow the business’s scheduling rules.
- 03
Book & confirm
Capture the required details, complete the supported booking and send the configured confirmation.
- 04
Record or escalate
Record the outcome for the team, or prepare a callback if the request cannot be completed.
INITIAL CUSTOMER FOCUS
Built around the
front-desk workload.
Clinics and dental practices, salons and wellness businesses, real-estate teams and professional services.
The product direction emphasizes enquiries, appointment coordination and lead capture. Business rules and escalation needs must be defined for each use case.
Front Desk AI is in development. Planned 24/7 handling and integrations will be validated before commercial availability.
PRODUCT QUESTIONS
Clarity before
the first call.
Is Front Desk AI available today?
The product is in development. We welcome conversations with businesses about their reception workflows; a commercial launch date and final feature list have not been announced.
How will the AI know about our business?
The planned design uses business-specific information approved by the business owner, including services, hours, FAQs and policies. Unsupported requests should lead to clarification or a human handoff.
Will it handle sensitive requests on its own?
The intended workflow includes configurable escalation and human approval where needed. It is not designed to make unrestricted sensitive decisions.
What about WhatsApp and other channels?
The current direction is voice-first. Website and WhatsApp reception, additional integrations and other channels are future roadmap items.
HELP SHAPE THE PRODUCT
Your workflow.
Our next conversation.
Tell us how your team handles this work today, where the friction is and what a better experience would look like. We’re interested in practical needs that can shape a focused product.